buy > Frequently Asked Questions

How do I order Programmer Studio?
The easiest method is to order online and pay by Credit Card using our Secure Server. Alternatively, you can enter all the details requested on these "buy" pages, and then select the option to email your order to us, or to print out your order for later faxing to us.

What do I receive when I order Programmer Studio?
When you order Programmer Studio you are purchasing a license, together with the rights to download and use later releases of Programmer Studio for 12 months. On ordering you will receive an email containing the REGISTRATION CODE which will mark the software as licensed. We do not ship anything to you. The latest versions are always available for download from our website, and the Help file is the complete documentation. If you really want a CD, then please email separately to request this (at no charge), but please note that this release could be superseded by the time you receive it!

Do you offer volume discounts on Programmer Studio?
We do not offer volume discounts on Programmer Studio.

Do you offer government / educational / charity discounts?
We do not offer any of the above discounts.

Do you offer classroom discounts?
We offer classroom licenses to recognized institutions at no charge. These free licenses are restricted to use within a classroom environment. This use would not include use by the data processing department of an educational establishment for its own business purposes.

What is the warranty period?
The warranty period is 12 months. During this period you are entitled to download and use later releases of Programmer Studio.

What is the Subscription Program?
After the warranty period, we offer the Subscription Program. For an annual charge, (currently $100 per anum, per copy) the Subscription Program gives an additional 12 months of entitlement to download and use later releases of Programmer Studio. This is the lowest cost method of keeping up with new releases and fixes to Programmer Studio. We automatically notify you by email when the Subscription Program is due for renewal.

How do I upgrade to the latest version?
If you are covered by warranty or Subscription Program, you are already entitled to download and use the latest version. If you are not covered by warranty or Subscription Program, then you will need to pay a license upgrade charge. This is calculated at $45 per copy, PLUS $10 per month, or part month, per copy from the expiration of your warranty or Subscription Program to the current date. The cost will be calculated for you on our license upgrade page on our website. We recommend that users take out our Subscription Program as the lowest cost option for keeping current with new releases of Programmer Studio.

How do I pay for a support contract?
We do not offer a separate support contract. We will provide support by email to all users. Obviously many issues will require a fix found in a later release of Programmer Studio, so we strongly recommend that you take out our Subscription Program so that you are entitled to these later releases.

What are the terms of the License Agreement?
Click to view the License Agreement.

What happened to Programmer Studio/iX?
Following Hewlett-Packard's recent announcement to discontinue the HP3000, we have chosen to remove the distinction between Programmer Studio and Programmer Studio/iX. Programmer Studio now includes a free licence to use WTRSH server software.

How do I buy WTRSH?
WTRSH is free when used in conjunction with Programmer Studio and can be installed on any number of HP3000s.

 
 
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